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Reviews
Show off the reviews your team has already earned
CheckIn surfaces your salon and spa reviews in one place per location, each one tied to the staff member who earned it, so the praise your clients leave is easy to see and easy to act on.
Great work, scattered praise
Your team does beautiful work all day, and clients say so. The trouble is the kind words land in five different places: a Google listing here, a Facebook post there, a passing comment at the front desk that nobody writes down. None of it sits next to the client record or the staff member who earned it.
For nail salons, head spas, and busy beauty floors that run on reputation, that scatter is expensive. You cannot reward the tech whose clients keep raving, you cannot spot a quiet drop in sentiment at one location, and you cannot point a nervous first-timer at the proof that you are worth the wait.
CheckIn pulls the reviews you already have into one read-only view per shop, attributed to the staff member, and keeps the reputation fields on every client record ready for the request workflow that is coming next.
How reviews work in CheckIn
Today the focus is display and a reputation-ready foundation. The collection and request flow is coming soon.
- 1
Reviews land per shop
Each location has its own reviews view, so a five-shop group never mixes one salon's feedback with another. You see exactly what clients said about that shop.
- 2
Every review is attributed
Reviews are joined to the staff member who served the client, so praise is credited to the right person and not lost in a general pile.
- 3
Read and triage in one place
The team reads reviews in a clean, paginated list inside CheckIn instead of hopping between Google, Facebook, and screenshots in a group chat.
- 4
Client records stay reputation-ready
Every client profile carries Birdeye-ready reputation fields, so when a request workflow ships you already know who to ask and who has been asked.
- 5
Bring your own Birdeye key
Connect CheckIn to Birdeye with your own provider key, stored encrypted, so reputation workflows run through the account you already own.
- 6
Request flows are coming soon
An in-app review request and collection flow is on the roadmap. CheckIn does not send review requests today, and we will not pretend it does until it ships.
What reviews give you
Honest scope: review display is live today, collection and requests are coming soon.
Read-only review display, live today
See client reviews per shop in a paginated, easy-to-scan list. This is available now, no setup beyond connecting your account.
Staff attribution on every review
Each review names the staff member who served the client, so you can recognise the people whose clients keep coming back.
Per-location separation
Reviews stay scoped to the shop they belong to, matching CheckIn's strict per-location data isolation. No cross-shop bleed.
Reputation-ready client records
Birdeye-ready reputation fields live on every client profile, tracking whether a review has been requested or submitted so a future workflow has a clean starting point.
Birdeye integration, your key
Wire up Birdeye with your own provider key, stored encrypted, so reputation workflows use the platform and the account you already trust.
Built on the real client CRM
Because every walk-in becomes a known client automatically, your reputation data sits on top of real visit history, not a separate disconnected list.
Review collection, coming soon
An in-app flow to request and gather reviews is planned. We flag it clearly as a roadmap item so you always know what is real today.
Who it is for
Nail salons living on reputation
High-volume nail floors win or lose on word of mouth. Seeing reviews per tech helps you reward your best people and keep new walk-ins confident.
Head spas and day spas
A calm, premium experience deserves to be seen. Display the praise clients already leave, tied to the therapist who earned it.
Multi-location salon groups
Owners running several shops can read each location's reviews on their own, without one busy salon drowning out a quieter one.
Teams planning a reputation program
If you intend to grow reviews through Birdeye, CheckIn keeps your client records reputation-ready so the request flow is simple to switch on when it lands.
Questions, answered
Does CheckIn collect reviews from my clients?
Not yet. Today CheckIn displays reviews you already have, attributed per staff member and per shop. An in-app review request and collection flow is coming soon, and we will not claim it works before it ships.
Can I see which staff member earned each review?
Yes. Every review in CheckIn is joined to the staff member who served that client, so praise is credited to the right person rather than lumped into one anonymous pile.
Are reviews kept separate for each location?
Yes. Each shop has its own reviews view, in line with CheckIn's per-location data isolation. A multi-location group never sees one salon's reviews mixed with another's.
Does CheckIn work with Birdeye?
Yes. You connect Birdeye with your own provider key, stored encrypted, and CheckIn keeps reputation-ready fields on every client record to support reputation workflows through your own account.
Can CheckIn send review request texts or emails right now?
No. CheckIn does not send review requests today. The client records carry reputation fields that prepare for a request workflow, but the sending flow is a roadmap item, not a live feature.
Where do the displayed reviews come from?
Reviews shown in CheckIn are read from your connected reputation data per shop and attributed to staff. CheckIn presents them in one clean list so your team stops hunting across separate sites.
See CheckIn on your own salon’s flow
Book a 20-minute demo and we’ll show you the queue, kiosk and loyalty running on a setup like yours.