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Features
Everything your front desk needs, in one place
CheckIn runs your whole front-of-house: a live walk-in queue, a self-service kiosk, client CRM, loyalty, analytics and multi-location control, all in real time.
Walk-in queue
A live queue that replaces the paper waitlist
CheckIn’s walk-in queue gives every client a daily ticket number and a live position in line, so your team always knows who’s next and clients can step out without losing their spot.
- Daily ticket numbers and a clear, ordered waitlist per shop
- Step-out hold with a fair grace window and capped extensions
- Assign the next client to a specific staff member, no double-grabs
- Group check-ins for families and friends arriving together
Self-service kiosk
Clients check themselves in on an iPad, or their phone
A self-service kiosk lets clients join the queue in seconds on an in-store iPad or their own phone, so there’s no line just to get into line.
- Guided check-in, pick a service, join the queue, done
- Runs on a shared iPad in kiosk mode, or the client’s own phone
- Shows live promotions and the client’s loyalty balance
- Simple pairing with a short code, no complex setup
Loyalty engine
Turn one-time walk-ins into regulars
CheckIn’s built-in loyalty engine awards points automatically on every completed visit, so you reward repeat clients without a separate app or paper punch cards.
- Points earned automatically on every completed visit
- A rewards catalog you control, per shop or across all shops
- Redemption with clean reversal if something’s wrong
- Balance shown to clients right at the kiosk
Real-time, not refresh
The whole shop sees the same thing, the instant it changes
CheckIn is genuinely real-time. Every check-in, assignment, step-out and completion updates every connected screen at once, so nobody's working from a stale list.
- Waiting-room screen, front desk and staff tablets always agree
- Per-location live feeds, shops never bleed into each other
- Auto-reconnects if the network blips
Analytics & reporting
Decision-grade dashboards at every level
CheckIn reports on your whole business, one location, or one person, covering visits, revenue, wait times and staff performance.
- Per-shop dashboards: bookings, revenue, wait times, services
- Org-wide roll-up across every location in one view
- Personal dashboards so each staff member sees their own numbers
- Quantify how long clients actually wait
Multi-location
Run 1 shop or 50 from one login
CheckIn is multi-location first: one account owns many shops, each with its own branding, hours and data, cleanly separated and rolled up where it matters.
- One account, many shops, switch without logging out
- Per-location branding, hours and settings
- Strict data isolation between locations
- Friendly, per-location web addresses
All locations
LiveNewtown5 waiting12m
Surry Hills2 waiting6m
Bondi4 waiting15m
Client CRM
Every walk-in becomes a known, returning client
CheckIn builds a real client database automatically from your queue, one identity across all your locations, with visit history, stats and loyalty status.
- Tenant-wide client identity with per-shop activity
- Visit history and engagement stats per client
- Phone and email de-duplication, no five records for one person
- Zero manual data entry to start your CRM
Bookings
Walk-ins and appointments in one flow
Beyond pure walk-ins, CheckIn manages scheduled bookings through a clear six-stage lifecycle, with per-staff assignment and a live view of the day.
- Full lifecycle: waiting → assigned → on-chair → completed
- Per-staff assignment and an at-a-glance day view
- Cancellation handling with preset reasons
- Updates live across every device
Promotions
Run offers across the business or one location
Create promotions that apply to your whole business or specific shops, and surface them live on the kiosk during check-in.
- Org-wide or location-targeted promotions
- Appear live at the kiosk during check-in
- Publish once, changes propagate instantly
- Owner-controlled for business-wide offers
Staff & attendance
Honest time-tracking, no buddy-punching
Manage your team and track hours accurately, staff clock in and out with verified, PIN-backed identity, including chair staff who don’t need a login.
- Full user accounts and PIN-only staff members
- Clock in/out, breaks and sessions
- Verified identity on clock actions, no clocking each other in
- Assign staff across multiple locations
Security & access
Enterprise-grade control, built in
Role-based access, an append-only audit trail and encrypted sensitive data mean the right people see the right things, and everything important is logged.
- Five roles with a clear privilege hierarchy
- Append-only audit trail, exportable to CSV or JSON
- PIN, password and device-trust authentication
- Per-location data isolation at the database level
And the essentials that keep it all running
Notifications, branding, working hours and your own messaging providers, configurable per location.
On the roadmap
- Face ID check-inOptional facial-recognition identity, encrypted at rest, an advanced add-on.
- Review collectionReview display is live today; in-app review collection is on the roadmap.
Explore every feature in depth
Each capability has its own page with the full story, how it works, and who it is for.
Walk-in queue
CheckIn’s walk-in queue is a live, ordered waitlist that gives every client a daily ticket number and a real position in line, so your team always knows who is next and clients can step out without losing their place.
Kiosk check-in
CheckIn is a self-service kiosk that lets clients join your walk-in queue on a shared in-store iPad or on their own phone, with no app to download and no account to create.
Bookings
CheckIn manages every scheduled booking and every walk-in in a single live board, moving each client through a clear six-stage lifecycle so your team always knows who is next, who is being served, and what is finished.
Real-time
CheckIn is genuinely real-time: the second a client checks in, gets assigned, or steps out, the waiting-room display, the front desk, and every staff tablet update on their own, with no one refreshing anything.
Multi-location
CheckIn is multi-location first: one account owns every shop, each location keeps its own branding, hours and data, and the whole business rolls up into one view.
Loyalty
CheckIn is a built-in loyalty engine that awards points automatically on every completed visit, so your salon rewards repeat clients without a separate app or paper punch cards.
Client CRM
CheckIn is a client CRM that builds itself from your queue: every check-in creates or updates one client record, with visit history, stats, and loyalty status, across all of your locations.
Analytics
CheckIn analytics turn the work your salon already does into decision-grade dashboards, reporting on visits, revenue, wait times and staff performance for your whole business, one location, or one person.
Promotions
CheckIn promotions let you publish an offer once and have it apply across your whole business or only at chosen locations, showing up live on the kiosk while clients check in.
Staff clock-in
CheckIn is honest staff time-tracking for salons and spas: every clock in, clock out, and break is tied to a PIN-verified identity, so the hours on the timesheet are the hours your team actually worked.
Security and access
CheckIn is salon and spa software with access control built in: five roles in a clear privilege hierarchy, trusted-device pairing, verified staff identity, and an append-only audit trail that records who did what and when.
Reviews
CheckIn surfaces your salon and spa reviews in one place per location, each one tied to the staff member who earned it, so the praise your clients leave is easy to see and easy to act on.
Questions, answered
Does CheckIn work for walk-ins without an appointment?
Yes. CheckIn is built walk-in first: clients join a live queue from a kiosk or their own phone, get a position and an estimated wait, and you serve them in order. No appointment required.
Can one account manage multiple salon locations?
Yes. CheckIn is multi-location first. One account owns many shops, each with its own branding, hours and data, plus a roll-up view across all of them.
Do my clients need to download an app?
No. Clients check in on an in-store iPad or their own phone via a simple link. There is nothing to download, and no account to create.
Does CheckIn handle bookings as well as walk-ins?
Yes. CheckIn blends scheduled bookings and walk-ins in one queue, with a clear six-stage lifecycle and per-staff assignment.
Is loyalty and client CRM built in?
Yes. Every completed visit builds a client record and awards loyalty points automatically. There is no separate CRM or loyalty app to buy.
How long does it take to get started?
Most salons are live in days, not months. There is no long onboarding or lock-in. Pair an iPad, add your services, and you are running.
How much does CheckIn cost?
Pricing depends on how many locations you run and what you need. Book a demo and we will put together pricing for your setup.
See CheckIn on your own salon’s flow
Book a 20-minute demo and we’ll show you the queue, kiosk and loyalty running on a setup like yours.